Test Name : Customer service

Description : Customer Care Test helps in identifying the top performers based on candidate's knowledge, understanding & its application in real situations. This test measures customer service behavioural traits, skills like Respect of Customer, Conscientiousness, Service Orientation, Flexibility, Problem Solving, Maintains Composure, etc. This test requires candidates to demonstrate how they would handle live interactions with customers through multiple-choice questions as well as written responses to customer's queries.

Test Suitable For : Entry Level,Junior Level

Test Duration in Minutes : 25

Test Fees : Ksh 0

Number of Questions : 25

Maximum Marks : 25

Areas Covered : The following area are the part of accessing candidate’s knowledge, exposure and application in real situation.

1. Basic Sales Aptitude
2. Customer Care Services
3. Sales
4. Work Management
5. Customer Education